Provider Support: Contact us
We’re here to help with support for Providers serving North America (US, Canada and Mexico)
ServiceChannel
Questions about the W-9 form update? Learn more here.
Get answers to questions about adding your preferred payment information to ServiceChannel’s new billing system here.
Help with accessing or using ServiceChannel
Provider Hotline 855-899-5867
Monday-Friday, 8AM-11PM ET
- Press 1 for IVR check in
- Press 2 for Fixxbook or ServiceChannel support
Report technical issues
Monday-Friday, 24/5, Saturdays 9AM-5PM ET
Email: [email protected]
Use this link to Submit a service ticket
If on the Provider Mobile app: Select Home > Help > Submit a ServiceChannel Support Ticket
ServiceChannel University
Help with managing work orders while onsite
800-803-5822
24/7, US and Canada
IVR Hotline to check in/out of work orders
516/500-7776. 24/7, use only when the Provider mobile app is not connected.
Integration Services
About integration services
Contact an integration specialist
Developer portal
Integration resource hub (Login required)
Exclusively for ServiceChannel Managed
Updates, quote approvals, questions about Managed work orders
516/726-1225. 24/7
Preventive Maintenance
[email protected]
Questions or Feedback
[email protected]
Expect a response within 48-hours. Your collaboration is important!
